Effective Date: March 1, 2025
Last Updated: August 8, 2025
PadelOS Inc., incorporated in Delaware, USA (“PadelOS”, “we”, “our”, “us”), is committed to protecting your privacy and handling your personal information with transparency, care, and security. This Privacy Policy explains how we collect, use, share, and protect your information when you use our websites (https://padelos.co, https://club.padelos.co), mobile applications, or related services.
This policy applies to visitors, registered users, venue partners, and customers interacting with PadelOS through partner venues. By using our services, you agree to its terms.
Information We Collect
We may collect:
Name, address, city, phone number, email address, company name and details
Login details, booking history, preferences, IP address, location data, browser/device fingerprint
Billing address, payment details (processed by secure third-party providers)
Photos or media you choose to provide
Technical data like cookies, analytics, and logs
How We Use Your Information
We use your data to:
Provide bookings, memberships, and related services
Communicate with you and send updates
Manage billing, accounting, and legal compliance
Prevent fraud and maintain security
Improve our services through analytics
Meet legal obligations
Legal Basis for Processing (GDPR)
For EU/EEA users, processing is based on:
Performance of a contract
Legal obligations
Legitimate interests (e.g., improving services)
Consent (e.g., marketing, cookies)
Sharing of Personal Data
We share your data only when necessary, with:
Service providers like AWS, Stripe, Google Analytics, Twilio, SendGrid, Firebase (under Data Processing Agreements)
Legal authorities when required
Venue partners for booking fulfillment
We do not sell your personal information.
International Data Transfers
Your data may be transferred outside your country, including to the USA. We use safeguards like Standard Contractual Clauses to protect it.
Data Retention
We keep personal data only as long as needed for services or legal requirements, then delete or anonymize it.
Security Measures
We protect your data with encryption, access controls, security audits, and privacy-by-design practices.
Your Rights (EU/EEA & UK Users)
You can request access, correction, deletion, restriction, portability, withdraw consent, or object to processing. You can also complain to your local authority. Contact hello@padelos.co to exercise your rights.
Cookies & Tracking
We use cookies for essential functions, analytics, personalization, and marketing (with consent). You can manage preferences in your browser or via our cookie banner.
Mobile App Permissions
Our app may request camera access, location access, and notifications. You can change permissions in your device settings.
Children’s Privacy
Our services are not for children under 16. We do not knowingly collect their data. Contact hello@padelos.co if you think we have.
Marketing Communications
We may send marketing messages if you have opted in or are an existing customer (where allowed). You can opt out anytime via email or unsubscribe links.
Data Breach Notification
If a breach poses a risk to your rights, we will notify you and the relevant authorities as required by law.
Changes to This Policy
We may update this policy and post the latest version on our website with a new “Last Updated” date.
Contact Us
For questions, concerns, or data requests, contact hello@padelos.co