Effective Date: March 1, 2025
Last Updated: August 8, 2025
Welcome to PadelOS. These Terms govern your use of our platform. By using PadelOS, you agree to these Terms.
Service Overview
PadelOS Inc., incorporated in Delaware, USA (“PadelOS”, “we”, “our”, “us”), provides an online booking and competition management system for racket sports and related activities. We act only as a facilitator. All bookings and purchases are forwarded to the venue, which is responsible for its facilities and services.
User Registration and Account Management
Some features require you to create an account with your name, email, and password, or by using a third-party login such as Apple or Facebook. You are responsible for keeping your account details secure.
By registering, you can:
View and book sports activities at participating venues
Manage memberships, vouchers, and payment history
Connect with other players, invite them to games, and split payments
Participate in tournaments and competitions
Customize your profile and settings
You must provide accurate information. If registering for a business, you confirm you have authority to do so.
Privacy and Data Usage
Your data is processed according to our Privacy Policy: https://www.padelos.co/privacy-policy. Some features may share limited profile information with other users.
Additional Rights for EU/EEA Users
If you are in the EU or EEA, GDPR applies. You have rights to access, correct, delete, restrict, or object to processing of your data, and to portability. You may also complain to your local data authority. Contact hello@padelos.co to exercise your rights.
Booking and Payments
Transactions are processed for the venue, which delivers the service.
Payments are handled securely by approved providers
Fees will be shown before confirming a transaction
Refunds and cancellations follow the venue’s policy
For split payments, the initiating user is responsible for full payment
User Responsibilities
You must not:
Provide false or misleading information
Commit fraud or unauthorized transactions
Disrupt or compromise the platform
Reverse-engineer or copy our technology without permission
Breaking these rules may lead to suspension or termination of your account.
Service Availability and Limitations
We aim to keep PadelOS running smoothly, but cannot guarantee it will always be available or error-free. We are not responsible for data loss, downtime, or indirect damages. You are responsible for securing your devices and data.
Third-Party Links and Services
PadelOS may link to third-party websites or services. We are not responsible for their content or practices.
Intellectual Property
All content, trademarks, and technology remain the property of PadelOS or our licensors. You may not use them without written permission.
Right of Withdrawal (EU/EEA Consumers)
If you are in the EU/EEA, you can withdraw from these Terms within 14 days of creating your account. This does not apply to bookings or purchases tied to a specific date or time. Contact hello@padelos.co to request withdrawal.
Subprocessors and Data Transfers
We use service providers who may process personal data, including: AWS (hosting), Stripe (payments), Google Analytics. A full list is available on request.
Changes to These Terms
We may update these Terms. The latest version will be posted on our website and app. Continued use means you accept the changes.
Governing Law and Dispute Resolution
These Terms are governed by the laws of Delaware, USA. EU/EEA residents may have additional rights under their local laws. Disputes will be resolved in Delaware courts unless otherwise required by law.
Contact Us
For questions or concerns, contact hello@padelos.co